Employee Speak

Programs

Are you having questions about your new life in WaterHealth?

Initial few days for a new recruit are the most critical ones. The level of comfort and ease of settling down in the first few days determines how he/she views him/her (self) within the organization. In order to provide a comfortable and supportive work environment to a new employee, WaterHealth runs an initiative called the Buddy Program, through which each new employee is assigned a Buddy. The Buddy supports the new employee through the initial few difficult weeks, helping him/her to settle down and adjust to the organization and its culture.

  • To provide the new employee with a point of contact for general queries regarding day-today operational issues, [such as the location of facilities, information processing requirements and relevant company policies] and
  • To help the new employee integrate with the company by providing access to someone who is familiar with our culture, attitude and expectations.

Buddy program therefore is an easy way to settle the new employee into the company and equip him/her to deal with other unknown issues. This program runs both in WHIN and its subsidiaries (WHG and WHN).

Samvad:

A town hall meeting, (open forum for employees to interact with leadership team) which is conducted every quarter for India, Ghana and Nigeria employees. Here the management team talks about its goals and objectives, how the quarter has progressed, discusses about the achievements and challenges faced by each function and their plans for the next quarter. Employees get an opportunity to ask questions which are answered by the Functional Heads or the Chief Operating Officer. Action items are noted and acted upon.

Country Head Interaction Program (CHIP)

CHIP is an Interaction and redressal program of WaterHealth Ghana (WHG) and WaterHealth Nigeria (WHN) which provides an opportunity to employees/Associates to meet with the Country Heads of (African Subsidiaries) WaterHealth International. It is a forum for employees/Associates to share their ideas, views, discuss their concerns, on-field issues and challenges and give suggestions for improvement.

WHINspire "Reward and Recognition Program"

WaterHealth India (WHIN) and its Subsidiaries i.e. WaterHealth Ghana (WHG) and WaterHealth Nigeria (WHN) fosters a culture of meritocracy and result orientation. WHINspire (the Reward and Recognition Program) of the company is designed to motivate and reward high performers based on a transparent and fair performance management system. For high performers, WHINspire rewards both loyalty and consistency. WHIN also runs an annual performance management system for the entire organization, these two [2] programs complement each other.The objective of WHINspire is to motivate employees to achieve goals/achievements in line with Company's values, vision, mission and the annual budget; Recognize specific, unique and value adding contributions of employees based on predefined performance metrics; Drive excellence through internal competition as well as cooperation; Recognize loyalty and commitment to the company.

The Reward and Recognition Program is classified under four categories:

  • Individual effectiveness (potential) based recognition: This program recognizes individuals who have either epitomized WaterHealth values/culture or significantly conformed to any one [1] of the personal attribute(s).
  • Individual performance (goal achievement) based reward: This program rewards individuals from customer facing functions who have met or exceeded their targets. For Shared Services, this program rewards the employees who have performed exceedingly well against their highest weighted Key Performance Indicator (KPI)
  • Team performance (goal achievement) based recognition: This program recognizes the teams who have performed exceptionally well on their assigned projects. WHC staff i.e. Operators, Chota Business Heads, Drivers and Helpers is excluded from this category.
  • Long Term Service award: This program is for all employees who have completed three [3], five [5], ten [10] years of service in WaterHealth India.

COOnnect

COOnnect a unique program for WaterHealth India (WHIN) employees at the Junior level, who rarely get an opportunity to meet the Senior Leadership team are invited to spend time with the Chief Operating Officer (COO) of WaterHealth. provides an opportunity for employees to meet with the Chief Operating Officer. The employees share their ideas/views and concerns with the COO, on-field problems and challenges including suggestions for improvement. This provides employees to experience a first-hand interaction with the Leaders of the Company. In summary COOnnect is a platform where employees can experience the culture of transparency and 'open door policy' at WHIN.

State Head Interaction Program

Like COOnnect, WaterHealth also runs a program for the Business Associates called SHIP (State Head Interaction Program) in India where the Business Associates get an opportunity to meet the State Head in person and discuss their thoughts and ideas to improve the WHC operations, the Business Associates also use this forum to update the State Head on the prevailing ground realities. In summary SHIP is a platform where BAs can experience the culture of transparency and 'open door policy' at WHIN.

BOOT Camp

WaterHealth India (WHIN) recognizes the need to recruit and train fresh graduates (Management/Functional/Engineering trainees) for leadership roles to support the Company's accelerated growth. This is done through a unique program called the "BOOT Camp".

Traditionally the US Marine Corps used BOOT Camp as a rigorous training program and mental endurance to transform a recruit into a bonafide 'marine'. The training is intense and challenging, the challenge comes as much from the arduous physical training as it does from the psychological adjustment to survive in a hostile environment.

Similarly, WaterHealth runs the BOOT Camp program under three [3] different categories, General, Skill and Technical each of these tests the mental strength, skill, adaptability and attitude of the trainees. The BOOT Camp therefore churns out proverbial 'Soldiers for WaterHealth', completely trained and armed. Currently this program is being conducted in India, it is being planned to launch it in subsidiaries (Ghana and Nigeria) soon.

Employees Satisfaction Survey

WaterHealth conducts employee satisfaction survey annually across all its subsidiaries India, Nigeria and Ghana. Through this survey WaterHealth measure the satisfaction rate among its employee.

Community and Donor Partnerships

WaterHealth works through a Public Private Partnership (PPP) model to set-up a water purification plant (WHC) wherein the land, raw water source and electricity are provided by the community (Urban Local Body Government bodies or Municipality). WaterHealth enters into a Build Operate Transfer (BOT) agreement with the Local Government Agency for a concession term of twenty-five (25) years, raises funds and constructs the purification plant.

WaterHealth is uniquely positioned to be a key partner for governments focusing on strategic interventions in the water sector to achieve the Millennium Development Goals. WaterHealth seeks to engage with governments at all levels to build high-impact, cost-effective partnerships for increasing access to safe water.

WaterHealth's business model responds to the growing demand for sustainable development solutions that not only meet immediate needs but also create long-lasting value and empower communities. This makes it possible to deliver comprehensive and integrated products for safe, clean water, even to communities once considered "unreachable."

If you work with your government and are interested in having a Water Center built in your community, please email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

A growing number of corporations, foundations, and other philanthropic organizations are increasing the investment they are making in water solutions, especially for underserved communities in developing countries. Unfortunately, some of the solutions most commonly deployed today help temporarily but do not put in place a lasting, sustainable solution to local water needs.

Partnering with WaterHealth creates an opportunity to make a single up-front purchase that provides a community with lasting, sustainable access to safe drinking water for 15 years or more. After a new WaterHealth Center is installed, WaterHealth stays in the community, operates and maintains the Center, and provides regular water quality monitoring.

WaterHealth covers its operating costs by charging affordable user fees for safe water. WaterHealth welcomes the opportunity to meet with organizations interested in empowering underserved communities by improving access to safe water. Working together, we can define a program with rewarding outcomes for all stakeholders involved.

If you work with a company or foundation and are looking for ways to best promote sustainability and public health through investments, please email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

 

Consumer Impact

 

663 million people in the world live without clean water.

That's nearly 1 in 10 people worldwide. The majority live in isolated rural areas and spend hours every day walking to collect water for their family. Not only does walking for water keep kids out of school or take up time that parents could be using to earn money, but the water often carries diseases that can make everyone sick.

But access to clean water means education, income and health - especially for women and kids. Clean water has the power to change lives forever.

WaterHealth conducts impact study periodically to impact of clean and safe water. Some of the key findings of the impact study conducted by the Company across various countries are indicated below:

Impact Assessment Study on Environment Socio – Economic and Health Indicators -Sambodhi Research Agency, India, 2015

  • 24% reduction in waterborne diseases in WHC households and 22% reduction of diarrhea vis-à-vis non-WHC households.
  • 40% reduction in average time spent per day by WHCs households for fetching water vis-à-vis non-WHC households.
  • 65% reduction in number of women fetching water from WHCs, due to this the women are 1.6 times more likely to engage in economically productive activities.
  • 85% beneficiary retention (sourcing water regularly from WHCs) Impact Evaluation Study of WHCs -International Finance Corporation (IFC), Ghana, 2012
  • 86% of regular WHC customers are in IFC's 'base of pyramid', having per capita consumption below $8 per day.
  • 50% of regular WHC customers would have used sachet water in the absence of a WHC, that is priced higher than the water from a WHC.
  • 5% of regular WHC customers are earning less than $ 1.25 per day.
  • $2.5 per day reduction in poverty of people drinking from treated water sources in comparison to untreated water sources. Impact Assessment Study on Safe Water for Africa -Global Environment and Technology Foundation (GETF), Nigeria, 2015
  • 24% of the households in study area reported usage of dr. water as their main source of water.
  • 65% minutes/day reduction in average time to collect water i.e. from 40 minutes per day is reduced to 15 minutes.
  • 40% Increase in proportion of households relying on improved water source proportion of people using dug wells dropped significantly in the town (Abeokuta)

Impact Evaluation Study of WHCs -International Finance Corporation (IFC), Ghana, 2012

  • 86% of regular WHC customers are in IFC's 'base of pyramid', having per capita consumption below $8 per day.
  • 50% of regular WHC customers would have used sachet water in the absence of a WHC, that is priced higher than the water from a WHC.
  • 5% of regular WHC customers are earning less than $ 1.25 per day.
  • $2.5 per day reduction in poverty of people drinking from treated water sources in comparison to untreated water sources.

Impact Assessment Study on Safe Water for Africa -Global Environment and Technology Foundation (GETF), Nigeria, 2015

  • 24% of the households in study area reported usage of dr. water as their main source of water.
  • 65% minutes/day reduction in average time to collect water i.e. from 40 minutes per day is reduced to 15 minutes.
  • 40% Increase in proportion of households relying on improved water source proportion of people using dug wells dropped significantly in the town (Abeokuta)

Demand Estimation Process for WaterHealth

Capital Business Unit (CaBU) starts the process of site acquisition and construction of WHCs across identified location and oonce the WaterHealth Centers are constructed they are handed over to the Consumer Business Unit for maintenance and operations of the plant launched

In this complete process, there various sub process and stages:

  • Site Acquisition and Selection: In this stage, WaterHealth ranks the wards in the community based on the proportion of people who do not have access to safe and purified drinking water. WaterHealth then approaches the elected representatives of these identified wards (based on the rollout plan) and explains the concept to get their buy-in on the project. The administrative body consisting of engineers along with the local government officials help identify locations which are easily accessible to large pockets of urban poor (slum dwellers). Once the locations are identified, WaterHealth conducts a detailed feasibility study to understand various qualitative and quantitative parameters to determine the Need, Potential and Technical feasibility of the locations.
    The study also covers critical aspects for smooth operations of a WHC i.e. availability of raw water source (for which WaterHealth measures the level of underground water and its availability throughout the year), availability of power etc. The results from the study helps WaterHealth to take informed decisions about locating the plant.
    Each location is assigned a base score based on the various parameters, after which the team prepares a final list of suitable (identified) sites. WaterHealth shares this list with the municipality and then enters into a site-specific agreement for each approved site with a concession term ranging from twenty (20) to twenty-five (25) years.

  • Site Construction: Once the locations are finalized and agreements signed, the Projects team of WaterHealth constructs the structures (modular) and installs and commissions the water purification systems within the specified timelines. The team employs local skill [labour] and begins the construction work, which takes 3 – 4 weeks for completion. Once the site is constructed, it undergoes trial runs to ensure that there are no hindrances to the smooth operations of the WHC. The team also conducts audit checks to ensure optimal operation of components and measurement devices. Once the sites are approved from the quality standpoint, the WHC is handed over to the Operations team for water dispensation and maintenance.

  • Site Launch: Once the site is approved, official launch program is laid out. This launch program helps to increase the visibility of WHC within the community. This launch program lasts for a duration of sixty (60) days approximately. During the launch phase, the company runs various activities across its WHCs to bring awareness among community members with respect to safe and clean drinking water practices. The program along with awareness building helps in generating demand. WaterHealth partners with the local institutions and key opinion leaders to drive community engagement and improvement programs.
    • Community Governing Body – These are at the core of our existence in the communities which provides land, water and electricity to set up the WHCs. WaterHealth involves them in all community initiatives.
    • Key Community Influencers – WaterHealth ties up with key community influencers like doctors and teachers to spread the message of safe drinking water.
    • Capacity building in the community – WaterHealth runs structured training programs for Business Associates and Delivery Service Providers to run plant operations.

  • Demand Estimation: Once the site is launched, the COBU team is responsible for conducting a detailed primary study around the WHCs to estimate the demand of safe and clean drinking water within and outside the community including the competitive environment.

  • Managing Distribution: WaterHealth manages the distribution channels to increase the reach and drive adoption of safe and clean drinking water among the community members by setting by:
    • Over the Counter: Where consumer can come and fill the purified water from a WHCs.
    • Water Dispensation Units (WDUs): Purified water gets transported from a centralized location (which is a WHC) to these Dispensation points from where consumer dispense at ease. This wok just like a hub and spoke model, where central hub is WHC and WDUs are the different spokes attached to a hub.
    • Delivery Service Provider (DSP): Purified water gets transported to consumer doorsteps using Delivery Service Providers (DSPs). These DSPs are chosen from the community itself.

  • Social Awareness Campaigns: WaterHealth regularly conducts social and awareness campaigns and activities in schools, communities to make people understand the benefits of drinking clean and safe water.